Terms And Conditions

Welcome to the portal www.medpicky.com, (the "Website"). The Website is operated by Medpicky Private Limited. The terms 'You' or 'Your' refer to You as the user (irrespective of whether You are a Registered User or a Non-Registered User or a Healthcare Practitioner) and the terms 'Medpicky', 'We', 'Us', 'Company', and 'Our' refer to Medpicky Private Limited. 

 
Medpicky (Website “www.medpicky.com” and its sub-domains, and all related applications and services) is not a medical practitioner and does not provide any medical advice or consultation. Medpicky only provides a medium to connect you with the healthcare provider (doctor and/or hospital). Any advice provided to you by the healthcare provider is their own opinion and we cannot be held responsible for accuracy/correctness of the same. 

Medpicky should not be used in cases of medical emergencies and Medpicky should not be considered in any form to be a substitute for a doctor or a hospital or a treatment.
 
 
1. THE WEBSITE

1.1. Users: The Website is accessible to visitors / non-registered users, registered users, and Healthcare practitioners. "Registered Users" are users who have registered themselves an account on the Website by providing Medpicky with certain information and who can log on to the Website by providing their username and password. "Non-Registered Users" are users who are not registered with the Website but may access information on the Website. Certain features of the Website are available to Registered Users only. "Healthcare Practitioners" are duly qualified members of the medical or dental profession and (a) with whom Registered Users can book an appointment using the Website or (b) who can provide information to questions raised by Registered Users or (c) with whom Registered Users can consult privately with respect to their queries or d) who can generate and provide health-related information and education material for general use of Registered Users. Registered Users, Non-Registered Users, and Healthcare  practitioners shall collectively be referred to as "Users".

1.2. Features of the Website: The Website offers the following features:
a) For Registered Users:
i. Platform for obtaining generic and preliminary information from Healthcare practitioner to a health-related question: You may ask any health-related question on the Website and obtain preliminary and generic information on such a question from a Healthcare practitioner. Your identity is not disclosed to the Healthcare practitioner or other Registered Users at this stage.
ii. Platform for viewing generic and preliminary information of Healthcare practitioner on questions submitted by other Registered Users: You may access the information provided by an Healthcare practitioner to questions submitted by other Registered Users on the Website.
iii. Platform to interact with Healthcare practitioner privately: You may interact with an  Healthcare practitioner privately on the chat feature available on the Website or via other communication feature which the Website may provide after paying a consultation fee to the Healthcare practitioner and an internet handling fee to Medpicky as applicable from time to time but not exceeding 50% of Healthcare practitioner consultation fees.
iv. Platform to pay Healthcare practitioner for non-Website interaction: You may make use of the Website solely for the purpose of paying an Healthcare practitioner for a non-Website/offline interaction with such Healthcare practitioner after paying Medpicky's internet handling fee.


b) For Non-Registered Users:
i. Access to Healthcare practitioner Profiles: Depending on the extent of information shared by Healthcare practitioner at the time of registering with the Website, the Healthcare practitioner's profiles containing their name, qualification, experience, specialization, consultant fees, personal statement, education, professional memberships, etc. can be accessed by You. The Website offers various search features to aid You in accessing Healthcare practitioner profiles.
ii. Access to Healthcare practitioner Availability for an in-person appointment: Based on information communicated by Healthcare practitioner , the Website shows indicative appointment slots available for an in-person consultation at Healthcare practitioner premises.
 

c) For Healthcare Practitioners:
i. Platform to publish profile: You may upload Your profile containing Your name, qualification, experience, specialization, consultation fees, personal statement, education, professional memberships, etc. on the Website. Your profile is accessible to all Registered as well as Non-Registered Users.
ii. Platform for private interaction: You may use the Website for private interaction with Registered Users. In course of the private interaction, You can exchange texts, images, videos over the chat feature of the platform and communicate through other means provided by the Medpicky such as calls.
iii. Platform to receive consultation fees for non-Website interaction: You may use the Website to receive fees for Your interactions with Registered Users outside the Website / offline.
iv. Platform to provide information to questions to health-related questions submitted by Registered Users: You may provide Your preliminary and generic information to health-related questions submitted by Registered Users.
v. Platform to publish Healthcare practitioner contributed health-related information and education material: You may contribute health-related information and education material which Medpicky may, with or without modification, in its sole discretion, publish on the Website.

1.3. Types of content on the Website:
The various types of content available on the Website may be categorized as follows:
1.3.1. Content provided by Registered Users including questions provided by Registered Users and interactions in the course of private interactions with Healthcare practitioner ("User Content")
1.3.2. Content provided by Healthcare practitioner including health-related information and educational material; and information provided by way of responses to questions raised by Registered Users or in course of private interactions with Registered Users (" Healthcare Practitioner Content");

 
2. USE OF THE SITE

2.1. Use by all Users (Registered, Non-Registered User and Healthcare Practitioners)

2.1.1. You will use the Website and the features provided by the Website only in relation to and in compliance with all applicable Indian laws. You will not use this Website or any feature provided by the Website for any purposes not intended under this Agreement.
2.1.2. You will not deliberately use the Website in any way that is unlawful or harms Medpicky, its directors, employees, affiliates, distributors, partners, service providers, and/or any User and/or data or content on the Website.
2.1.3. You understand that as part of Your registration process as well as in course of Your use of the Website, You may receive SMS messages from Medpicky on Your registered mobile number. These messages will relate to Your registration, transactions that You carry out through the Website, and any such information found suitable of Your attention by Medpicky. Please note that Medpicky will send these SMS messages only to the mobile number that You provide on the Website. It is Your responsibility to ensure that You provide the correct number for the transaction You wish to enter into. Further, Medpicky may also send notifications and reminders to You with respect to appointments scheduled by You for the features that You may be used on the Website. You hereby consent to receive such messages from Medpicky.
2.1.4. By using the website and/or registering yourself at Medpicky you authorize us to contact you via email or phone call or SMS and offer you services for the product you have opted for, imparting product knowledge, offer promotional offers running on website, for which reasons, personally identifiable information may be collected as detailed below. And Irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from the Medpicky & associate partners for the above mentioned purposes till 45 days of your engagement with us.

2.2. Use by Registered User

2.2.1. You acknowledge that this Website is an informative platform only. Medpicky and this Website are not in the business of providing healthcare service or hospital services.
2.2.2. We encourage You to independently verify any information You see on the Website including information provided by a Healthcare Practitioners. You will use the Website and the features provided by the Website only in relation to and in compliance with all applicable Indian laws. You will not use this Website or any feature provided by the Website for any purposes not intended under this Agreement.
2.2.3. The Website allows You to select and schedule appointments for a video consultation with Healthcare Practitioners. In doing so, Medpicky can help providing You with lists and/or profile previews of Healthcare Practitioner who may be suitable to deliver the health care that You are seeking based on information that You provide to Medpicky (such as area of specialty and geographical location).
2.2.4. Please note that Medpicky (i) does not recommend or endorse any Healthcare Practitioner mentioned on the Website; and (ii) does not make any representations or warranties with respect to Healthcare practitioners or the quality of the healthcare services they may provide, and (iii) does not grade physicians.
2.2.5. You will obtain all relevant consents and approvals prior to posting or providing any User Content.
2.2.6. You may schedule an appointment on the Website for Your family members and friends. However please note that such You will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.
2.2.7. You have the option of uploading Your identifiable health information including physical, physiological and mental health condition, and medical records and history on the Website which may be accessed by the Healthcare Practitioner at the time of private interactions using the Website.
2.2.8. Medpicky will levy an advance internet handling fee for each private interaction that You have with an Healthcare Practitioner through the Website. Medpicky will also collect the consultation fee payable to the Healthcare Practitioner in advance on behalf of Healthcare Practitioner and pay to Healthcare Practitioner without retaining any share from fees. 

2.3. Use by Non-Registered User

2.3.1. Medpicky will provide You with lists and/or profile previews of Healthcare Practitioner based on information that You provide to the Website's search features (such as area of specialty and geographical location). Please note that Medpicky (i) does not recommend or endorse any Healthcare Practitioner mentioned on the Website; and (ii) does not make any representations or warranties with respect to these Healthcare Practitioner or the quality of the healthcare services they may provide

2.4. Refund Policy for Paid Consults
 
2.4.1. In case a Healthcare Practitioner is not available to respond to a paid consult, You can report the issue to Medpicky and request for cancellation, post which Medpicky will process the refund amount equalling to the total actual amount paid by You, including any internet handling fees. However, the refund will not include the discount value provided by Medpicky.
2.4.2. In the event it is proved that a Healthcare Practitioner has acted in a manner that is against any applicable laws, Medpicky shall provide complete refund to You, subject to investigation undertaken by Medpicky.
2.4.3. In the event it is proved that You have demonstrated abusive nature during the consult, You shall not be eligible for any refund, and Medpicky/ Healthcare Practitioner shall be entitled to take any legal action as applicable.
2.4.4. You are allowed a period of seven (7) days to report any consult as incomplete or unsatisfactory, and request for a refund. No refund requests shall be entertained thereafter.
2.4.5. You can request a refund from Your consult chat screen or by sending us an email at support@medpicky.com.
2.4.6. In the event Medpicky establishes that Your refund claim meets the above conditions, Medpicky shall process the refund accordingly and the money will be refunded to You in three (7) working days from the day refund has been approved from Medpicky.

 
3. ROLE OF MEDPICKY

3.1. Medpicky's role is limited to a) providing a platform for hosting and publishing User Content, and Healthcare Practitioner Content b) providing a platform for Registered Users to raise health-related questions and Healthcare Practitioner to provide preliminary and generic information to the questions c) providing a platform for private interaction between Registered User and Healthcare Practitioner d) providing a platform to find Healthcare Practitioners based on Registered User's inputs and Healthcare Practitioner profiles created by Healthcare Practitioners themselves. 
3.2. Medpicky's role is that of an 'intermediary' as defined under the Information Technology Act, 2000, and the rules thereunder. Being an intermediary, Medpicky has no responsibility and/or liability in respect of the content and transactions on the Website including any User Content, or Healthcare Practitioner Content. 
3.3. Medpicky does not have the obligation to pre-screen or monitor User Content, or Healthcare Practitioner Content at any time. However, Medpicky may elect to monitor any User Content or Healthcare Practitioner Content and remove any User Content and Healthcare Practitioner Content from the Website if Medpicky determines in its sole discretion that such User Content and/or Healthcare Practitioner Content is in violation of this Agreement or any applicable law and best practices. Where Medpicky removes any User Content or Healthcare Practitioner Content from the Website, Medpicky will make reasonable efforts to inform the User or Healthcare Practitioner who had posted such User Content or Healthcare Practitioner Content respectively. Such actions do not in a manner negate or dilute Medpicky's position as an intermediary or impose any liability on Medpicky with respect to User Content and/or Healthcare Practitioner Content.
3.4. If Medpicky suspects any illegal, wrongful, or fraudulent activity on the Website by any Registered User, or Healthcare Practitioner, notwithstanding any other rights Medpicky, may have, Medpicky reserves the right to inform the relevant government or law enforcement authorities. Medpicky will cooperate in all investigative procedures or requests for access/information initiated by any such government or law enforcement authorities.
3.5. Medpicky does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint, or position on any topic.
 
 
4. LINKS TO THIRD PARTY WEBSITES

4.1. You may be provided with links on the Website that direct You to third party websites / applications / content or service providers, including advertisers and e-commerce websites (collectively "Third Party Websites").
4.3. Medpicky does not endorse any Third Party Websites that You may be directed to from the Website.
4.2. Links to such Third Party Websites are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting/using any Third Party Websites via a link available on the Website. Should You decide to click on the links to visit such Third Party Website, You do so of Your own volition. Your usage of such Third Party Websites and all content available on such Third Party Websites is subject to the terms of use of the respective Third Party Website and Medpicky is not responsible for Your use of any Third-Party Websites.
 
 
5. PERSONAL INFORMATION

5.1.1. We may collect various personal information from You when You use the Website and or the features provided by the Website.
5.1.2. Our Privacy Policy available at www.medpicky.com/privacy-policy sets out Our policy with respect to the collection, storage, use, transfer, and protection of any such personal information.
5.1.3. When You click on the 'I accept' or 'I agree' tab at the time of registering or otherwise provide Your personal information, You specifically consent to Our Privacy Policy.
5.1.4. Medpicky may disclose Your Personal Information in accordance with applicable law.
 
 
6. REPRESENTATION AND WARRANTIES
 
By Using This Website You Represent And Warrant That: 
 
6.1 Your age is 18 years or above;
6.2 You are not and shall not violate any applicable law or regulation;
6.3 All personal information you submit on Medpicky is correct and accurate;
6.4 You are using Medpicky solely for your personal and non-commercial use. Any use of Medpicky other than for personal purposes is prohibited;
6.5 You may not modify any content including but not limited to, legal notices, disclaimers, or proprietary notices such as copyright or trademark symbols, logos of Medpicky, unless you have the permission from Medpicky in written to modify the content;
6.6 You may not decompile, reverse engineer, or disassemble Medpicky;
6.7 You further agree not to access or use Medpicky in any manner that may be harmful to the operation of Medpicky;
6.8 You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage Medpicky or any connected network;
6.9 You expressly understand and agree that the information and content on Medpicky are provided on an "as is" and "as available" basis. Medpicky and all its subsidiaries, affiliates, officers, employees, agents, partners, and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose, and non-infringement;
 
 
7. Refund Policy

This policy is applicable on fees paid through Medpicky platforms for Video Consultation. 

7.1 Refund of fees is applicable on any cancellation by the user only before confirmation of the consultation (at least 24 hours before the selected time). It is not applicable to same-day consult as that of the request refund of fees is applicable on cancellation by Medpicky or the doctor/hospital selected.
7.2 The fees paid for the consultation will be refunded if the selected doctor cancels the appointment after confirmation.
7.3 The fees paid for video consultation will be refunded if the user does not get a call from the Medpicky team up to 1 hour before the consultation time selected by the user. Not valid if the consultation time selected is within 24 hours of request or is a public holiday.
7.4 In the event of an unsuccessful transaction, the fees paid for the consultation will be refunded.
7.5 In the event of multiple deductions for one consult, please write to us at support@medpicky.com to claim your refund.
7.6 Any amount that is entitled to be refunded will reflect in the same account used for making the payment. It could be your bank account, debit card, credit card, or e-wallet.
7.7 In the event of no show by the user/ patient, no part of the fees paid will be refunded.
7.8 In the event of no show by the doctor, the fees paid by the user is entitled to a full refund. The user can also opt for rescheduling the consult to another date and time without opting for a refund.
7.9 The refunded money will reflect in your account within 7 working days of initiation of refund.
7.10 If you do not receive a confirmation number (in the form of a confirmation SMS or email) after submitting payment information, or if you receive an error message or service interruption after submitting payment information, you should immediately report to the email id mentioned below or call at the given number.
7.11 If a user has paid for the follow-up consultation which was supposed to be free then the refund can be made for the payment
7.12 The money refunded will reflect in your e-wallet within 7 working days of initiation of refund.
7.13 Medpicky user can cancel a doctor appointment and avail of the refund ONLY if the appointment is not confirmed by Medpicky and if the Medpicky user has not confirmed the slot available for the appointment. 

8. Cancellation Policy

This policy is applicable to money paid through Medpicky platforms for Video Consultation. 

8.1 To claim the refund, the user can cancel the consultation at least 24 hours before the consultation time confirmed by Medpicky.
8.2 If the time of consultation selected is within 24 hours of the request, then appointment cancellation is unavailable. In that case, the consultation can be re-scheduled according to the availability of the doctor and no cancellation will be allowed on re-scheduled appointments.
8.3 If the doctor is unavailable then the user can cancel the consultation and is entitled to a full refund.
8.4 To cancel or claim your refund, write an email to support@medpicky.com

9. Disclaimer

9.1 Currently, this service is not available on any of the Android and iOS devices. It will only work on other Laptops and Dekstop devices. 
9.2 The time of Video Consult may vary depending on the doctor's availability
9.3 For all the cases of refund, Medpicky Pvt Ltd has the sole right to make a decision that is binding for all

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Consult Top Doctors In 40+ Specialties Via Video Call

We’re here for you all year round, day and night. No matter where you are,
more than 100 of our experienced doctors can look after you.
Get the doctor to come to you!

Join Medpicky